link.
This process will submit a Software Support Ticket which will add your request to the queue in order for a Customer Support Representative to assist you. Note: Only Authorized Software Support Contacts will be allowed to submit a Software Support Ticket.
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Click the Open Ticket Button under the Support Ticket Heading.
The Support Ticket Screen will appear.
Input specifications are as follows:
System: If you are assigned as a contact in more than one system within customer portal, use the drop down list box to select the system with which you are needing assistance.
Description: Enter a brief description of the incident, if necessary. Do NOT include sensitive information such as Usernames, Passwords, Social Security Numbers, etc.
Alternate Phone: Enter an Alternate Phone Number, if necessary.
Alternate Phone Extension: Enter an Alternate Phone Extension, if necessary.
Incident Number: Enter an incident number if this support ticket is related to a previously assigned incident.
Click the
button.
A confirmation screen will appear.